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Everything youneed to know

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Below are some of our customers most frequently asked questions. If you have a query that’s not listed below? Send us an email and we’ll get back in touch.

What is your gift card and gift voucher policy?

Our gift cards and gift vouchers are valid for a period of 12 months from the date of purchase and cannot be redeemed after this period. Chesters Stables reserves the right to update and change the terms and conditions of our gift cards and gift vouchers at any time and will review gift card queries on an individual basis. This includes times of closure forced upon us due to Government Restrictions and Acts of Nature.

What are your Check In and Check Out times?

What are your Terms & Conditions, including your Cancellation Policy?

Is there an out-of-hours contact?

Can I use the hotel Dining Room and Bar at Matfen Hall?

Can I use the Spa?

Can I bring my dog to Matfen Hall during my stay at Chesters Stables?

What is included in my Suite?

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